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Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Panttalon collects and uses Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
At Panttalon, we are committed to deliver you the very best of shopping experience. In case we sent you the wrong product, or the product is faulty, or even if you changed your mind after paying, Panttalon will be happy to accept returns free of charge, provided that:
(*) Condition doesn’t apply for faulty (defective) products
Refund & cancellation policy
If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us through Panttalon truck. Don’t worry; we are happy to pay for the shipping expenses.
Please be informed: products that have been returned without calling our customer service will be shipped back to the customer.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to:
1. What if I changed my mind?
Please call our Customer Service to proceed with the return process (conditions above apply).
In any case, the return request must be executed within 7 days after delivery.
2. What if my product is faulty (defective)?
Please call our Customer Service.
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
3. What if I was sent the wrong item?
Oops! This is our mistake and we apologize. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Order Receiving Policy
If you have any questions about this Privacy or Return Policy, the practices of this site, or your dealings with this site, please contact us at:
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